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Privacy
Information Collection and Use
Biketrade is the sole owner of the information collected on
this site. We will not sell, share, or rent this information
to others in ways different from what is disclosed in this statement.
Biketrade collects information from our users at several different
points on our website..
Order
We request information from the user on our order forms. Here
a user must provide contact information (like name and shipping
address) and financial information (like credit card number,
expiration date). This information is used for billing purposes
and to fill customer's orders. If we have trouble processing
an order, this contact information is used to get in touch with
the user.
Cookies
Some of our business partners use cookies on our site (for example,
advertisers). However, we have no access to or control over
these cookies.
Log Files
We use IP addresses to analyze trends, administer the site,
track user's movement, and gather broad demographic information
for aggregate use. IP addresses are not linked to personally
identifiable information.
Links
This web site contains links to other sites. Please be aware
that we, Biketrade are not responsible for the privacy practices
of such other sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of each
and every web site that collects personally identifiable information.
This privacy statement applies solely to information collected
by this Web site. Newsletter If a user wishes to subscribe to
our newsletter, we ask for contact information such as name
and email address.
Surveys & Contests
From time-to-time our site requests information from users via
surveys or contests. Participation in these surveys or contests
is completely voluntary and the user therefore has a choice
whether or not to disclose this information. Information requested
may include contact information (such as name and shipping address),
and demographic information (such as zip code, age level). Contact
information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or
improving the use and satisfaction of this site.
Security
This website takes every precaution to protect our users' information.
When users submit sensitive information via the website, your
information is protected both online and off-line. When our
registration/order form asks users to enter sensitive information
(such as credit card number and/or social security number),
that information is encrypted and is protected with the best
encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of
Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when
you are just 'surfing'.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect user-information
off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job
(for example, our billing clerk or a customer service representative)
are granted access to personally identifiable information. Our
employees must use password-protected screen-savers when they
leave their desk. When they return, they must re-enter their
password to re-gain access to your information. Furthermore,
ALL employees are kept up-to-date on our security and privacy
practices.
Every quarter, as well as any time new policies are added, our
employees are notified and/or reminded about the importance
we place on privacy, and what they can do to ensure our customers'
information is protected. Finally, the servers that we store
personally identifiable information on are kept in a secure
environment, behind a locked cage. If you have any questions
about the security at our website, you can send an email to
security@biketrade.co.uk.
Special Offers
We send all new members a welcoming email to verify password
and username. Established members will occasionally receive
information on products, services, special deals, and a newsletter.
Out of respect for the privacy of our users we present the option
to not receive these types of communications. Please see our
choice and opt-out below.
Site and Service Updates
We also send the user site and service announcement updates.
Members are not able to un-subscribe from service announcements,
which contain important information about the service. We communicate
with the user to provide requested services and in regards to
issues relating to their account via email.
Newsletter
Users who no longer wish to receive our newsletter or promotional
materials from our partners may opt-out of receiving these communications
by replying to unsubscribe in the subject line in the email
or email us at support@biketrade.co.uk
Notification of Changes
If we decide to change our privacy policy, we will post those
changes on our Homepage so our users are always aware of what
information we collect, how we use it, and under circumstances,
if any, we disclose it. If at any point we decide to use personally
identifiable information in a manner different from that stated
at the time it was collected, we will notify users by way of
an email. Users will have a choice as to whether or not we use
their information in this different manner. We will use information
in accordance with the privacy policy under which the information
was collected. |
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